Lessons learned from THE LAST SHIP

Month: April 2015

The Lighter Side

A guy was hitch-hiking on a very dark and stormy night. Suddenly he saw a car roll slowly toward him and stop. He jumped into the back seat and closed the door. Then realized there was nobody behind the wheel. But the car started slowly rolling forward again. He was really freaked out when he […]

How to Use SOPs to Cut Expenses, Cross Train Your Team, and Increase Client Satisfaction

You might think that IT problems are too unique to use Stand Operating Procedures, but you’d be wrong. You can use SOPs to great advantage in your business; in fact they can completely transform your business. Eliminate Vertical Data Silos If you’re not using SOPs, each employee is a vertical data silo of their own […]

When Your Computer Has Been Taken Hostage: What To Do About Ransomware

A particularly vicious form of malware has grown exponentially in recent years – ransomware to be specific. This type of software restricts access to your files until a ransom is paid to its creators. Incidents have been increasing, and unfortunately some victims are resorting to paying the ransom in order to regain access. But is […]

Coffee With Sabra – Only Dumb People Live in Smarthouses: Warnings for the Techno Fetishists

Coffee With Sabra – Only Dumb People Live in Smarthouses: Warnings for the Techno Fetishists

I made an appearance on the weekly program called “Coffee Break With Sabra” and this time, we spoke about “tech” stuff.  Are you a tech geek?  Do you like new technology?  Are you one of those who love to be first in line to purchase the latest gadget?  Or, do you get excited to see […]

How to Build Excellent Standard Operating Procedures That Will Drive Business Growth: MSPradio 47

How to Build Excellent Standard Operating Procedures That Will Drive Business Growth: MSPradio 47

Developing processes is an important part of your service offering and is what makes you unique as an MSP. Documenting these processes is important, but it can be time consuming for your employees and difficult to get them to buy-in. On this episode of MSPradio, we chat with Raj Goel, CTO of Brainlink International and Continuum partner, […]