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Managed IT Services

February 17, 2016 Published by Rajesh Goel

Having the right technology is only one small part of the equation; to gain real business advantages from your IT, you need an expert Managed Services team on your side.

There are no bad tools, just bad craftsmen, right?

The simple fact is that anyone, with enough money, can get the latest, bleeding edge products – but what really counts is how well you can use them. The value of expertise and ability quickly outweighs the quality of a product – that’s why having the right people on your team is so important.

IT is an undeniably important part of business today, but despite how necessary it is, we know that you don’t want to worry about it. The Brainlink Managed Services team understands that your real priority is first and foremost your business, and often you simply don’t have the time or the resources to ensure your IT is optimized.

Reliable and operational business technology doesn’t happen by accident; it’s a complicated process that takes experience, expertise and more – that’s why you need the Brainlink team to help you take care of it.

Introducing the head of your Managed Services team, Shival.

Shival’s primary focus is keeping client systems running safely and reliably. As a Certified Sophos Architect with deep experience in the next-gen firewalls, endpoint, SIEM and malware remediation products, Shival has the expertise to keep your systems in optimal shape.

Here are just a few of the tasks that Shival and his expert Managed Services team take care of…

  • Setup and management of backup systems
  • Setup and management of firewalls
  • Setup and management of desktop deployments
  • Development, updating, and execution of SOPs
  • Responding to client tickets rapidly and with high effectiveness
  • Training client IT staff, where needed
  • Managing vendors – from copiers to telecom to video surveillance to custom applications, every client has 10-150 vendors.

Whether it’s setting up a new laptop for a globe-trotting CEOs, or migrating a firm to Office 365,

Shival and his team get the job done. While some take minutes to resolve, others can take months or years – they’re all tracked, managed and resolved using our state-of-the-art ticketing and project management system.

Get in touch with the Brainlink team of Managed Services experts at (347) 460-2238 or raj@brainlink.com today to learn more.

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Brainlink Improves Client Business Using SOPs and RUNBOOKS

A key principle at Brainlink is that we are NOT the owners of our clients’ information – we are the custodian.

As a result, we have invested extensive resources in building Client Runbooks.

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