Did Your IT Provider Give You Your Runbook?
December 17, 2014 Published by Rajesh Goel
A key principle at Brainlink is that we are NOT the owner’s of our client’s information–we are it’s custodian.
As a result, we have invested extensive resources in building Client Runbooks.
What is a RUNBOOK? It is the operations bible for that client. How we do things. Who the critical vendors are. Known issues, known fixes, etc.
297 to 1400 Pages of Goodness!
Did your IT provider give you complete documentation voluntarily? Or are they still holding your data hostage?
If you’d like to start the new year with a real, honest IT provider that provides documentation, SOPs and Proactive Planning, contact me –firstname.lastname@example.org or call my cell 917-685-7731