Anna Parker

Anna assists clients with getting their service requests scheduled and completed in a timely manner. Level one tasks are also handled wherever possible. Anna strives for customer satisfaction with each ticket that comes across the board. 

She is your first point of contact when you file a ticket, and the only person you need to know – her job is to ensure all clients are taken care of professionally and with a smile.


  • Sophos Certified Sales Consultant 
  • Sophos Certified Engineer 
  • ConnectWise Manage Service Dispatcher 
  • ConnectWise Manage Service Manager 
  • ConnectWise Project Manager 
  • Barracuda Foundations 
  • M365 Get Modern 
  • Continuum Command Specialist 
  • Datto Technical Specialist 
  • Landmark Forum Graduate 



  • Customer service 
  • Service dispatch and scheduling 
  • Documentation development 
  • Adobe application setup and troubleshooting 
  • Mac OS application install troubleshooting (Level 1) 
  • Meeting organization 
  • Project planning & Development 
  • Quality assurance monitoring for firewalls, service functionality, security and backups 


HOBBIES & INTERESTS:Fishing, Music, classic cars, firearms, road trips, camping

Favorite Movie/TvShow/Anime: Remember the Titans, I Love Lucy and nearly anything on Investigation Discovery