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Our Team

Raj Goel, CISSP

CTO, Co-Founder, Privacy Expert & TV Personality

Raj Goel, Certified Information Systems Security Professional (CISSP), is an author, entrepreneur, IT expert, and industry leader that specializes in the field of cyber security and privacy law.

As the founder of leading IT consultation firm, Brainlink, Raj has spent more than 20 years developing proven IT solutions for a range of high-profile clients in the financial, construction, architectural and property management industries.

 Raj’s passion for innovation and understanding is applied holistically to his professional endeavors. While striving to provide his clients with a quality and selection of services that won’t be found anywhere else, he also works tirelessly to better Brainlink internally by applying his award-winning Standard Operating Procedure (SOP) Culture to improve service quality, eliminate redundancies and boost staff productivity.

Raj’s methodology and commitment is the answer to the never-ending problems that result from the IT industry’s “johnny-come-lately” culture. Whereas other IT consultants and service providers work hard to follow trends as quickly as they can, it’s Raj that has been observing and predicting industry trends at each and every turn, thanks to his 10+ years of work following relevant developments with the FTC, patterns in the surveillance state and privacy culture, and more.

Have you settled for the industry standard? To discover a new level of IT expertise and support, speak to Raj right away at (917) 685-7731 or raj@brainlink.com.

Sharon Goel

Co-Founder, CFO, Masters In Education

With a Masters in Education, and a passion for archeology, Sharon is equally comfortable digging up bones, or diving deep into invoices and billing history.

Sharon & Raj met at Binghamton University in 1990, and they’ve been inseparable ever since. They also hold the distinction of being one of the first Hindu-Jewish couples in the NYC area, and their wedding was covered by NHK Television (Japan) and the New York Newsday newspaper. As CFO and co-founder of Brainlink, Sharon’s day job is managing the finances, resolving client questions and keeping the billing and expenses under control. In her off hours, Sharon enjoys sci-fi and fantasy novels, murder mysteries and CSI.

Shival Agarwal

Sr. Systems Administrator, Project Manager

When you want a quiet, competent, methodical project management, you can’t do better than to have Shival on your project.  Shival brings attention to detail and CLIENT FIRST focus to everything he does.

Shival has been an avid technical magician since his first internship (with Brainlink!) at 14 years old (just don’t ask him about the laptop incident!). His magic and enthusiasm were sculpted into professional results over 10 years as IT Coordinator and Consultant for a variety of small businesses, Macy’s, Williams-Sonoma, the West-Islip School District, the Harford Memorial Hospital in Maryland, and the Kindercare Daycare chain.

Shival’s loves that every client brings something different to the table. The differing cultures, priorities, and challenges of each environment make each day distinctively rewarding.

In his downtime, Shival enjoys playing his guitar, engaging in team strategy oriented computer games, and exploring and creating the meaning of life with his beautiful wife.

CERTIFICATIONS: Connectwise, Continuum, TMLP 1 Graduate, SOPHOS Architect, Amazon Web Services / AWS

IT Consultant in NYC

Charles Rawls, AWS CSA, CDA, SYSOPER, PSA, DEVOPS

Vice President of Enterprise Cloud, AWS 5-Stars, Security & Operations Expert, Award-winning Author

With 30+ years real life experience in the Information Technology arena, I bring a results oriented, experience tempered, drive to Technology Organizations.

I am currently working with a select group of high performance technology organizations.

Before semi-retiring, I held technology leadership and management positions in the publishing, market data, financial, data processing, international banking, and defense industries.

In my off hours I volunteer with various community service, and technology related non-profits.

Specialties: Personnel, operations and procedures security, operations and security policies, business continuity, AWS integration, off site data replication, disaster recovery planning and operations (ala 9/11), systems security and operations, data center design, planning, construction, and operations, technology team construction, leadership, and management.

 

Technologist, Internet Pioneer, Certified AWS Professional Solutions Architect & Devops Engineer Professional, Chef, Gourmand and Meme Ninja. His memes and bad puns are matched only by his competency in solving Impossible Missions. An award-winning Sci-Fi author, and a retired military officer, Crawls lives by the motto “Sine Pari” – he is WITHOUT equal, and his love of hardware comes in various calibers.

Certifications:
Amazon AWS CSA, CDA, SYSOPER, PSA, DEVOPS
Sophos Certified Architect

Anna Parker

Dispatcher, Customer Service Champion

Anna prides herself on her customer service skills, and the follow-up skills needed to keep technicians, management and clients on track.  She makes sure all tickets are followed up on, clients are kept updated and techs are being productive.

She is your first point of contact when you file a ticket, and the only person you need to know – her job is to ensure all clients are taken care of professionally and with a smile.

CERTIFICATIONS: Continuum, Connectwise, Datto

 

Greg Howard

Systems Administrator

Greg joined Brainlink from another MSP.  He brings several years of help desk experience, a quiet competency and intense focus.

 

CERTIFICATIONS: Continuum, Connectwise, Datto, Amazon Web Services / AWS

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