“I love the prompt response and the ticketing system. Instead of wasting 10 phone calls calling our old vendor, now I get complete visibility in my email!” He continues, “Having our internal IT staff plug into Brainlink’s ticketing system and follow that process has increased our productivity.”
We have tight demands for uptime, disaster recovery, cybersecurity, and archiving. Brainlink was honest and upfront with us about what needed to be done.
You have the best presentations at the NYS Cyber Security conference! Hanging out after has been a lot of fun, too…
Brainlink enables us to focus on growing our businesses with the knowledge that our systems are as streamlined, protected and backed up as is reasonable for the budget that our company has for technology.
I have worked with IT people before and I’ve felt that I might know as much as they do, but these people [from Brainlink] are way beyond any IT group I’ve ever dealt with. They’ll call me and tell me ‘You’re having an issue with this’, and I won’t even have known we were having an issue! They know stuff before I even know it.
One of the best 45 minutes I have invested when I listened to your webinar on project boards. I will be getting your books and seeing if I can get on board with you on the monthly plan. Today I am going to do the Connect Wise University on Projects, then read your books. I may have to bring my lunches to work, but I am going to see about getting the monthly amount together to send to you for your program. Why should I reinvent the wheel with SOP’s that you have apparently done a great job with. I use Cyberoam and Datto. Chris Curran is my sales rep at Cyberoam. You touched on some of my biggest pain points.
I love the prompt response and the ticketing system. Instead of wasting 10 phone calls calling our old vendor, now I get complete visibility in my email! Having our internal IT staff plug into your ticketing system and follow that process has increased our productivity. I have fewer people in the field that are down or ignored. My staff gets back to work faster. The project plans, proactive budgets and forecasts make my life easier. What sets Brainlink apart is that you guys are doing exactly what you said you were going to do.
What I like best about Brainlink is that their ticketing system tracks issues and gives us the ability to spot trends or issues before they become major problems. Brainlink’s staff is very responsive and professional
—Tom & Chris Gallin, John Gallin & Son
Before we met Brainlink, we had ok IT service. What frustrated us was being charged by the hour. We never knew what our bill would be and the smallest of problems or simplest of questions generated at least two hours of billable time. Raj & his team at Brainlink fixed our existing problems and made several cost-effective suggestions for improving our workflow, all while giving us a predictable monthly bill. In addition, Brainlink spent three months learning about our business and then helped us implement tools to serve our clients better. Raj worked hand-in-hand with us to implement SendOutCards, Cardscan and InfusionSoft, which improved our client communications and event planning. Raj is a great partner in not just IT, but in using technology to grow your business. I highly recommend him and Brainlink.
There is no one else that I could or would trust with my technology needs. From my hosting and email to the upkeep of my network and the data that runs my company, Brainlink and Raj have always been there for me. Knowing that they are taking care of my information structure means I don’t have to worry.
For many years, we had been using a different outside consultant but their hourly billing system was not transparent and we didn’t feel like we were getting the service that we needed. First, Raj and his team spent a lot of time analyzing our network before making recommendations. The thing that impressed me the most was that he brought in three different technicians “all with different specializations” to get our network updated and secured. I know that they put in a lot of time and effort to get everything up and running, but from our standpoint, it was seamless. They never got in our way and it didn’t interrupt us here in the office. We have the peace of mind that our network is being watched and properly maintained. Everyone here is very productive because issues are resolved quickly and painlessly “the flat monthly rate that we pay gives them an incentive to be very efficient and it really shows! I like the personal service Brainlink International, Inc. provides and the fact that I can pick up the phone or email them anytime with a question and get an answer right away. I genuinely get the feeling that Raj and the team at Brainlink International, Inc. want to help me, and that is, I think, the thing that I appreciate most.
My experience so far with Brainlink International, Inc. has been nothing but amazing; they have consistently gone above and beyond our expectations. The technician that works with us from Brainlink International, Inc. is one of the best engineers that I’ve ever worked with. He is forward thinking and plans out what we’re going to need in the months and years to come instead of thinking only quick fix and short term. He’s taken care of everything and it really has made my life a heck of a lot easier. To date we’ve realized a very positive ROI on Brainlink International, Inc. services based upon what we had seen in the past using internal resources; I would say that we are probably saving somewhere between $30,000 to $40,000 dollars a year thanks to Brainlink International, Inc. The capabilities they bring to the table are everything we were looking for. Plus, the fact that they monitor our network 24/7/365 takes a lot or responsibility off of everyone at the company, myself included. They are dedicated, very professional and always available. There hasn’t been one time that I have called Brainlink International, Inc. where I did get a prompt response. I’ve called them late in the evening and way early in the morning outside of normal business hours and they’re always available and willing to help in whatever I need.’
When a technology problem comes up that no other technology consultant can solve, I call Brainlink Brainlink’s staff always finds a solution and gets the issue resolved without taking much more of my time then the time it took to pick up the phone or send a quick email. That allows my office to focus on growing our businesses, championing progressive public policy, and fighting for what’s right. We are able to take care of our core missions while they worry about the technology, so we don’t have to.
Thanks to the Brainlink IT service, the entire burden of computer support is taken off my back, and I don’t have to worry about security threats or downtime. Now we are getting regular Microsoft updates, virus updates, spyware is being scanned and removed, the temporary files are getting cleaned up, and our backups are being taken care of. It’s really helped speed up our network, our programs run better, and we don’t have the recurring problems that we had in the past. For a small business like ours, Brainlink IT just makes sense. It gives you the real necessities of support you need at a very fair price. When you are running a business, you need to maintain a focus on keeping your clients happy and the income coming in. That takes precedence over removing temp files or scanning for spyware. But you can’t ignore those things either or it will come back and develop into bigger problems. The support provided through the Brainlink IT takes that worry off my mind. It’s really rare to find an IT support company that caters to the small business owner like me.
Raj enables us non-techies to be OK around technology, and know we are in good hands.
At OfficeLinks, we provide clients with a workplace environment where their business will thrive. Delivering next-generation, on-demand office space, video conference studios and meeting rooms requires enterprise-grade technology, seamless IT support and innovative tools. Brainlink allows us to concentrate on enabling our clients to open offices in premier locations including the Trump Tower (40 Wall Street, NY), 1440 Broadway (NY) and the Sears/Willis Tower in Chicago. Their Fixed-Fee IT Support is an exceptional product and provides significant value to our clients. To me, it makes a lot of financial sense to pay a monthly fee to make sure our computer network is up and running than to have to pay thousands of dollars to fix a problem that could have been prevented in the first place. Knowing that the Brainlink team is watching over our data and the network gives me peace of mind that’s priceless. It’s almost like having your own personal IT team on staff “but without the overhead and costs.” Brainlink is a valued partner and we recommend them to our clients. If you want the best in serviced office space, get it at The OfficeLinks. If you want the best in fixed-fee IT, with great support, hire Brainlink.
Raj and his staff at Brainlink International have responded quickly to computer problems at our offices and just as quickly resolved the problems to our satisfaction. He has also provided invaluable recommendations on IT security as well as providing cost-effective solutions for our IT and computer system issues. When it comes to IT matters I turn first to Raj. But then again, if he can’t do it, then it’s unlikely anyone else can.
I highly recommend Raj for two main reasons; Raj has (1) the business acumen to understand clients’ “business challenges and initiatives” and then (2) map them to the right IT solutions to solve those business challenges and business initiatives. These skills are critical because it is never about the technology and always about adding value to the client by understanding their business and then leveraging IT. One of our clients, a multi-billion dollar company, had critical IT problems that were negatively impacting their business. Raj stayed several nights until past 2AM to perform root cause analysis and remediation of the problems. The client was ecstatic!
Raj is your ideal IT expert/entrepreneur for three reasons. He brings deep knowledge of cutting IT issues, an understanding of how his client’s businesses work, and a great personality.
Raj has an excellent command of the health industry IT needs and requirements. In addition he is able to integrate security requirements in a way that no other IT professional has accomplished cost effectively.
Things have finally calmed down long enough at the office to report that Raj Goel dropped everything and spent over 7 hours at our office not long ago, making an emergency “house call” to rectify the sudden, surprise loss of one of our complete database housing, among other things, over 7 years of calendar entries and approximately 7,000 contact entries. To add an additional challenge, we really needed this done quickly just prior to leaving the country for over a week. Peace of mind? Priceless!
I have known Raj Goel through his presentations on the (ISC)2 webcasts. I have seen several of (ISC)2’s webcasts over the past 8 years, but I would be hard pressed to remember a single presentor by name. It has been Raj’s compelling presentations that clearly stand a cut above the rest. His presentation on spearphishing is vivid in my mind due to its rich example driven content and practical tips. I frequently find myself referring to Raj’s presentations when discussing privacy concerns with people in my organization (see his presentation on cloud security concerns). To sum it up, Raj is a fine presentor who knows how to drive the point home and more importantly keeps the audience engaged and listening. I look forward to his next nuggets of wisdom!